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WORK EXPERIENCE
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ExecuSys, Cape Canaveral Air Force Station, Florida
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November 2005 - Present
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Business / Quality Assurance Analyst Team Lead
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- Position requires meeting regularly with Air Force and Contract personnel in order to prepare project documentation, such as System Requirements, Project Plans and Business Case Analysis documents that conform to the Software Development Life Cycle (SDLC).
- Responsible for preparing training materials, such as PowerPoint slides and training manuals, as well as, holding training sessions for personnel within the 45th Space Wing.
- Additional responsibilities include designing test scripts in order to perform quality assurance functions for enterprise applications, creating and executing SQL queries to validate data before, during and following application tests and managing project time-lines using Microsoft Project.
- Managed a project for NASA that created a Hurricane Decision Support planning module for use in Shuttle flight operations.
- Managed a project for the 45 SW dealing with automating a daily Situational Report.
- Participate in software testing and debugging plans to ensure functionality and quality. Create detailed test plans and scripts based on functional requirements and execute test plans.
- Create user documentation based on functional requirements.
- Responsible for changes, distribution and communications of all system initiatives.
- Monitor and work incoming support requests including but not limited to application trouble tickets, reporting trouble tickets, new development requests and report requests.
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SunTrust Bank, Norcross, Georgia
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February 2005 - August 2005
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Assistant Branch Manager
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- Trained staff to provide superior customer service by listening to customers, understanding present needs, anticipating future needs, and recommending the right products for their financial needs.
- Trained new employees and present staff on the latest sales campaign.
- Achieved expansion and retention goals for key branch relationships and house accounts.
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PriceChopper Inc., Orlando, Florida
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March 2003 - January 2005
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Marketing Liaison
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- Worked directly under the President to head marketing campaigns for the North Florida and Southern Georgia regions.
- Established and maintained contractual relationships with several clients.
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SONE Corporation, Norcross, Georgia
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August 1999 - February 2003
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Level One Team Lead
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- Led a team of eight direct reports. Defined metrics for operational performance and analyzed the team's efficiency. Designed status reports and presented critical issues of the department to senior management.
- Performed in-depth analysis of case work and reviewed account management, including analysis of processes, systems, and data to identify opportunities to provide operational excellence to the client.
- Analyzed clients' requirements and responded to special application development requests contributing to project facilitation. Produced technical documentation including system requirements and quality assurance. Provided direction to technical support personnel regarding individual client assignments.
- Created and executed several SQL scripts, against various database platforms in order to analze and repair client data.
- Initiated, developed and managed strategic projects with cross-functional teams as well as with external business partners and vendors to meet or exceed the established project milestones.
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Stonescape, USA, Inc., Tampa, Florida
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April 1996 - June 1999
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Logistics Manager
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- Coordinated timely and quality delivery of product by following through with vendors up to point of delivery. Negotiated contracts for international shipping and delivery with the Environmental Protection Agency and the US Department of Customs.
- Developed a network coverage layout for marketing initiatives for US sales. Led team in sales and marketing initiatives to build and increase market share. Responsible for interviewing and hiring all personnel. Delegated the responsibility of customer follow-up to ensure customer satisfaction and foster repeat business.
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Oneonta Tennis Club, Oneonta, New York
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June 1989 - March 1996
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Teaching Professional
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- Served as lead instructor to provide training and coaching to diverse clientele. Hired top tennis professionals and developed training program used by all instructors.
- Managed all advertising and marketing campaigns to attract corporate sponsors as well as new clientele.
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